Terms & Conditions
| EarthCare Greenhouses > Terms & Conditions: Retail and Wholesale Sales |
Date Updated: 09/22/2011
Greenhouse Sales FAQ: Common Facts and Questions Asked
Question #1: What types of payment do you accept?
Answer: The following methods of payment are accepted:
- Visa
- Mastercard
- Discover
- American Express
- Authorize.net
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PayPal
Question #2: What types of currency do you accept?
Answer:
- All items are priced and listed in American Dollars, unless otherwise indicated.
- Currently, we do not ship outside of the United States.
Question #3: Why does my order cost an extra few dollars?
Answer: Applicable Taxes and Fees
- City, state, federal government, and international taxes and fees apply to all orders, which will clearly be shown throughout the checkout process.
- This is generally not the case, but occassionally it occurs.
Question #4: How long until my greenhouse gets shipped?
Answer:
- Until the payment has been processed and verified, orders are not binding, until otherwise deemed paid.
- Orders are typically processed immediately and shipped within 24 business hours.
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The time it takes to arrive depends on the location being shipped to, orders usually will be received in 3-7 days, but can take up to 7-14.
Question #5: Does my order include free shipping?
Answer:
- Purchase includes free shipping on all orders, for customers living in the lower 48 states, United States.
- Shipments to Alaska and Hawaii are subject to additional charges.
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Additional charges will be based upon the weight, deminsions, number of boxes, and location being shipped, AL and HI orders must go via FedEx air mail.
Question #6: How often do you ship out products?
Answer:
- Items are shipped out within 24 hours off payment verification and are shipped every weekday, Monday through Friday. Cases in which items are not directly shipped out are due to the following reasons;
- Problems with payment method used, problems with the location being shipped to, discontinued and out of stock items, and other reasons. In this event, the customer/wholesaler will be notified upon our ackowledgement of the problem, they will be notified in the form of a phone call first and an email, if the call did not go through.
Question #6: Is your company open during Holidays?
Answer:
- On major U.S.A. holidays, orders will not be shipped until the following weekday.
- However, if you had any questions, comments, or concerns, they would be addressed typically very fast, during holidays and even private vacations.
- Loyal and honest customers mean a lot to us, therefor we will bend over backwards to get them taken care of and in the best way possible.
- The company projection is to be able to run 24/7, even on holidays, by the beginning or middle of the year 2012.
Other FAQ:
Delivery Estimations/Operations:
- Delivery dates and times are accurate estimates, but not guaranteed to be 100% correct.
- We do our best to make certain that your item(s) arrive on time, but sometimes it is out of our hand, due to unexpected conditions and accidents.
- Are you worried about the delivery time? For a standard mailing fee + $5 your item can be upgraded to the fastest possible method. (Note: Larger and even some medium sized greenhouses are more expensive to ship this way, due to their weight and multiple boxes. Smaller greenhouses, hydroponics, compost bins, and other small accessories are perfect for this method.)
- EarthCare will happily provide you with a free package tracking number, it will let display exactly where your package has been and for how long, and more importantly, how long until it gets to you.
- EarthCare Greenhouse warehouse facilities are located in Youngsville, Louisiana 70592 United States, for a better idea of when it might arrive.
Gift Certificates, Coupons, Vouchers, and Limited Offers:
- EarthCare Greenhouses is constantly offering unmatched specials, coupon codes, gift certificate presents, and limited time only offers, one would have to be crazy to pass this by!
- A gift certificate is good for a period of 5 years, after that it will expire.
30 Day Satisfaction Warranty:
- Anyone unsatisfied with their order for any reason, may return it within 30 days of purchase, for a complete refund (Continue reading below).
Extended Warranties:
- Many products sold here are covered by extended manufacturer's warranties.
- If an item or part fails to meet the guidelines specified in the manufacturer's warranty, contact the manufacturer customer service department.
- If you need help finding this information, feel free to give us a call.
Return Shipping Fees:
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Shipping fees are non-refundable for item returns, the customer will get a refund minus the return shipping costs.
Return and Refund Terms and Conditions:
- To get the complete refund, the item(s) must be returned in the original condition and packaging, that it was delievered and recieved.
- The item will be inspected upon re-arrival, if there are broken parts and pieces the item will be assessed, and then a partial refund may be given.
- If the item is deemed broken and beyond repair, there may be no refund given.
- It's a good idea to take pictures and claim exact item condition, prior to sending it back. Occassionally, items will be damaged during shipping and claims must be maid to the shipping company.
- Failure to meet these requirements will result in no refund.
Note:
- Before you decide to return the product, first you must aquire a return authorization request, within 30 days, by contacting our shipping and returns team.